Manchester’s #1 Specialist Tuition Agency

Terms and Conditions

Please read all of these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you (both as a Customer purchasing our services or a Tutor providing a service through our business), you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on 0161 327 1381.

Application

  1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you), as well as the provision of services to the Customer by the Tutor. We are MME Tuition Ltd whose trading name is Manchester Maths and English Tuition a company registered in England and Wales under number 12452786 whose registered office is at 13th Floor, Piccadilly Plaza,  City Tower, Manchester,  Lancashire, M1 4BT   with  email address admin@mmetuition.co.uk;   telephone number 01613271381;   (MME Tuition Ltd, the Supplier or us or we).
  2. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.  You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Tutor means an individual providing a tuition-service to the Customer through the agency of MME Tuition Ltd;
  3. Contract means the legally-binding agreement between you and us for the supply of the Services;
  4. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
  5. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  6. Goods means any goods that we supply to you with or without the Services, of the number and description as set out in the Order;
  7. Order means the Customer’s order for the Services from the Supplier as submitted following the step by step process set out on the Website;
  8. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  9. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order;
  10. Website means our website www.mmetuition.co.uk on which the Services are advertised.
  11. Standard Rate means our tuition service when sold as the following:
    • £35 per hour for In-Person Tuition; and
    • £30 per hour for Online Tuition.
  12. Tuition Package means our tuition service when sold in units of multiple hours at a rate discounted from the Standard Rate.
  13. Pay As You Go means our tuition service when sold at the Standard Rate.

Services

  1. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
  2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services which appear on the Website are subject to availability.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

  1. The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.
  4. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Fees and Payment

  1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price based on:
    1. The Standard Rate per hour the service is delivered, or;
    2. On a fixed price based on a discounted rate when the service is sold in packages and paid on a monthly basis depending on which payment plan is selected by the Customer.
  2. Fees and charges include VAT at the rate applicable at the time of the Order.
  3. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.
  4. All payments for services provided by MME Tuition Ltd should be paid by the Customer directly to MME Tuition Ltd and not to the designated Tutor.
  5. The Customer agrees that any discounted rates for lessons within a Tuition Package are only available to customers who use the full number of hours included in that Tuition Package. If a customer cancels their Tuition Package prior to its completion, that customer agrees to forfeit the discount offered by that Tuition Package and pay for the lessons they’ve received so far on that Tuition Package at the Standard Rate.
  6. All Tutors working with MME Tuition Ltd will be paid on a monthly basis at the start of each month in proportion to the number of hours it can be proved they have worked during the previous month.
  7. Tutors will evidence the number of hours they have worked in a month by retrieving a signature, and the date on which that signature was provided, from the student or parent at the end of each lesson and providing these signatures to MME Tuition Ltd at the end of each month. For face-to-face lessons, signatures will be written on physical appointment cards provided by MME Tuition Ltd. For online lessons, signatures will be written on electronic appointment cards provided by MME Tuition Ltd.
  8. MME Tuition Ltd reserves the right to only pay a Tutor for a lesson if that lesson was delivered to the standards of the Customer or MME Tuition Ltd.
  9. If a Customer of a Tuition Package offered by MME Tuition Ltd fails to make a payment on the date specified by their subscription on two occasions, the tuition service offered to that Customer as part of their Tuition Package will be paused until the total remaining balance owed for that Tuition Package is paid by the Customer in one lump sum.

Delivery

  1. We will deliver the Services, including any Goods, to the Customer by the time or within the agreed period or, failing any agreement:
    1. in the case of Services, within a reasonable time; and
    2. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  2. In any case, not including events beyond our control such as those involving issues had by, or a lack of cooperation on behalf of, the Customer, if we do not deliver the Services on time (defined as twenty minutes, or more, beyond the agreed start-time), you can require us to reduce the Fees or charges by an appropriate amount. The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
  3. In any case, not including events beyond our control such as those involving issues had by, or a lack of cooperation on behalf of, the Customer, if we do not deliver the Service on time (defined as twenty minutes, or more, beyond the agreed start-time), you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the Service, or deliver them on time if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  4. If you treat the Contract at an end based on the circumstances listed in section 31 above, we will (in addition to other remedies) promptly return all payments made under the Contract.
  5. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  6. If you or your nominee fail, through no fault of ours, to take delivery of the Service at the Delivery Location without warning us at least 5 days prior to the agreed delivery date, we are entitled to charge the costs associated with the delivery of that particular Service as if you had received it.
  7. Weekly parental feedback, monthly progress reports and weekly homework tasks will be provided by the Tutor to the Customer using the template(s) provided by MME Tuition Ltd.
  8. Upon payment by the Customer, either MME Tuition Ltd or the Tutor will be in touch with the Customer within 48 hours to discuss details of first lesson, including its date, time and location.

Risk and Title

  1. You do not own the Services until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Services not yet paid for by you.
  2. While MME Tuition Ltd will give its best efforts to ensure the trustworthiness and reliability of its Tutors, MME Tuition Ltd is not responsible for any money paid directly to one of its Tutors under either the Tuition Package or Pay As You Go services offered by us.

Withdrawal and cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods and services (with no others) in the following circumstances:
    1. Services that are made to your specifications or are clearly personalised;

Right to cancel

  1. Subject as stated in these Terms and Conditions, the Customer can cancel their tuition service at any time.
  2. To exercise the right to cancel, the Customer must inform us of their decision to cancel this Contract by a clear statement setting out their decision. This clear statement must be in the form of the attached model cancellation form, or the online cancellation form found on our website at https://www.mmetuition.co.uk/cancellation, and must show clear evidence of when the cancellation was made. If the Customer chooses to cancel via the online cancellation form, we will communicate to him or her an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay. 
  3. Any lessons delivered to the customer after the specified date of cancellation on either the attached or online model cancellation forms will be treated as having occurred before that date when calculating the value of any refunds due for unused lessons.

Effects of cancellation

  1. Subject to the provisions found under ‘Payment for Services commenced prior to cancellation of tuition services’ below, if you cancel this Contract, we will reimburse you to the value of any services which you have paid for but not used as of the date of cancellation. As such, any hours of tuition that have already been delivered to the student as part of a Tuition Package or Pay As You Go plan by the date of cancellation are none-refundable.

Payment for Services commenced prior to cancellation of tuition services

  1. Premature cancellation of Tuition Packages:
    1. Where a customer cancels their Tuition Package before it has reached its completion, that customer must pay MME Tuition Ltd for the supply of the service they received under that Tuition Package for the period for which it has been supplied, up until the time when we are informed of their decision to cancel the service, at a value equal to the Standard Rate of lessons as specified on our company website. The total value of this amount is equal to the number of tuition hours that have been delivered multiplied by the Standard Rate and takes into account the company policy that any discounted rates for lessons within a Tuition Package are only available to customers who use the full amount of hours included in that Tuition Package (see Section 34).
    2. Any premature cancellation of a Tuition Package offered by MME Tuition Ltd before it has reached its completion will incur a cancellation fee of £30, payable by the cancelling customer to MME Tuition Ltd upon cancellation.
  2. Cancellation of Pay As You Go:
    1. Where a customer cancels their Pay As You Go plan, that customer must pay, or have paid, MME Tuition Ltd for the supply of the service they received under that Pay As You Go plan for the period for which it has been supplied, up until the time when we are informed of their decision to cancel the plan, at a value equal to the Standard Rate of lessons as specified on our company website.

Individual lesson cancellations

  1. Individual lesson cancellations must be communicated with the Customer’s designated Tutor.
  2. Individual lesson cancellations must occur within 48 hours of the lesson’s start-time in order to be considered valid. If an individual lesson cancellation occurs within this 48-hour time frame, that lesson will be considered to have taken place and the Customer will be required to pay for it in full.

Lesson absences

  1. If a Customer fails to attend a lesson without previously having warned their designated Tutor of their absence, that lesson will be considered to have taken place and the Customer will be required to pay for it in full.

Late arrivals to lessons

  1. Lessons will take place during the time slot agreed for that lesson between the Customer and their designated Tutor. If a Customer arrives late to a lesson, the designated Tutor is under no obligation to carry their lesson on beyond its designated time slot. Accordingly, if the Tutor is unable to continue the lesson beyond its designated time slot, that lesson will still be considered to have taken place over the period covered by that time slot.

Timing of reimbursement

  1. If we have offered to collect the Goods or if no Goods were supplied or to be supplied (ie it is a contract for the supply of services only), we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

  1. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at    13th Floor, Piccadilly Plaza,  City Tower, Manchester,  Lancashire, M1 4BT     without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  2. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity

  1. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
  2. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
  3. It is not a failure to conform if the failure has its origin in your materials.
  4. We will supply the Services with reasonable skill and care.
  5. We will provide the following after-sales service: The supplier will go to such means as are fair and reasonable in the circumstances to ensure the delivery of the purchased hours of tuition time to the Customer.
  6. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

  1. The Contract continues as long as it takes us to perform the Services paid for.
  2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
    1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    2. is subject to any step towards its bankruptcy or liquidation.
  3. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery (and the right to cancel above).

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (mmetuition.co.uk/privacy-policy) and cookies policy (www.mmetuition.co.uk/cookies-policy).
  3. For the purposes of these Terms and Conditions:
    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    2. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
  5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
  6. For any enquiries or complaints regarding data privacy, you can e-mail: admin@mmetuition.co.uk.

Excluding liability

  1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 working days.

Copyright

  1. MME Tuition Ltd reserves all rights connected to the Goods and Services it provides. Accordingly:
    1. It is illegal to reproduce, resell, redistribute or claim authorship over any Goods purchased or purchasable from MME Tuition Ltd or the MME Tuition Ltd website.
    2. All Goods purchased or purchasable from MME Tuition Ltd or the MME Tuition Ltd website are available for personal use only. Any commercial use of such Goods will constitute a breach of this contract.

Model cancellation Form

To 
            MME Tuition Ltd 
  13th Floor, Piccadilly Plaza 
   City Tower, Manchester 
   Lancashire 
  M1 4BT 

  Email address: admin@mmetuition.co.uk 
  Telephone number: 01613271381 

  I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received) 

  Name of consumer(s): 

  Address of consumer(s): 

  Signature of consumer(s) (only if this form is notified on paper)

  Date:

  [*] Delete as appropriate.

Still Confused?

If you still have any questions about our terms and conditions, feel free to Contact Us and we will be happy to answer them.